At vivo88, we believe that entertainment should never come at the cost of wellbeing. We are fully committed to providing every Indonesian player with the tools, information, and support needed to keep gaming a positive, controlled experience.
Our Commitment
vivo88 has served Indonesian players across Jakarta, Surabaya, Bandung, Medan, Bali, and beyond for years, and our core conviction has never changed: gambling is a form of entertainment, not a reliable method of generating income or solving financial problems. Every game — from sports markets covering BRI Liga 1 and the Champions League, to slots from Pragmatic Play, to togel (Indonesia's traditional numbers lottery) — is designed as leisure, and outcomes are always subject to chance.
We build responsible gaming tools directly into the vivo88 platform, not as an afterthought but as a core product feature. These tools are available to every registered player free of charge, accessible at any time from your account settings without requiring you to contact support first. We also train our customer service team — all Indonesian-speaking, available 24/7 — to recognise the signs of problematic gambling and to respond with empathy and practical assistance.
The following principles shape every responsible gaming decision we make at vivo88. They are not marketing statements — they are operational commitments reflected in our platform design, staffing, and escalation procedures.
We display RTP percentages for all games, publish clear odds formats, and provide real-time session summaries so you always know exactly how much time you have spent and how much you have wagered.
All accounts undergo mandatory KYC age verification before withdrawal rights are granted. Any account found to belong to a person under 21 is immediately suspended and all funds are returned to the verified payment source.
Any player who contacts vivo88 expressing concern about their gambling habits will be treated with complete confidentiality and directed to both our in-platform tools and external professional support resources immediately.
Once a player activates self-exclusion, vivo88 will immediately remove them from all promotional mailing lists and will not send any marketing communications for the duration of the exclusion period.
Player Protection Tools
vivo88 provides six dedicated responsible gaming tools, accessible directly from your account settings at any time. Here is what each tool does and how to activate it.
Set a maximum amount you are permitted to deposit into your vivo88 account over a defined period — daily, weekly, or monthly. Once your chosen limit is reached, further deposits are blocked until the period resets. Limits in Indonesian Rupiah (IDR) can be set as low as Rp 50.000 per day.
Define the maximum amount you are comfortable losing over a daily, weekly, or monthly period. Once your net losses reach this threshold, vivo88 will automatically prevent further wagering until the period resets. This tool is particularly effective for managing bankroll discipline across extended sessions.
Set a maximum duration for each gaming session. When your session reaches the time limit you have configured, vivo88 will display a clear notification and log you out automatically. You may set limits from as short as 30 minutes up to 8 hours per session, in 30-minute increments.
Receive a periodic on-screen reminder showing how long you have been playing and your net win or loss for the current session. You can set reminders at intervals of every 15, 30, or 60 minutes. Each reminder gives you the option to continue playing or end your session immediately. These gentle prompts are one of the most effective tools for maintaining session awareness.
Take a short break from gambling without committing to a full self-exclusion. Cool-off periods range from 24 hours to 6 weeks. During a cool-off period your account remains open and your balance is preserved, but you cannot place any wagers or make deposits. You will still have access to your transaction history and can process any pending withdrawal.
If you feel you need a longer and more definitive break, self-exclusion allows you to permanently close access to your vivo88 account for a period of 6 months, 1 year, 2 years, or permanently. During the exclusion period, your account is fully suspended, all marketing communications cease immediately, and no new account can be opened using the same identity documents.
Know the Signs
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are common warning signs. If you recognise several of these patterns in yourself or someone close to you, we strongly encourage you to reach out for support.
Self-Assessment
If you answer "yes" to three or more of the following questions, we recommend activating one or more of vivo88's responsible gaming tools, or contacting our support team for a confidential conversation.
Log in to your vivo88 account and set a deposit limit, loss limit, or cool-off period right now — before your next session.
Contact [email protected] and tell our team you are concerned about your gambling. All conversations are fully confidential.
If you need a definitive break, ask our team to activate self-exclusion. Your account will be suspended within 24 hours and you will be removed from all marketing communications.
Reach out to a qualified counsellor or mental health professional. Many Indonesian cities including Jakarta, Surabaya, and Bandung have licensed addiction support services available.
Get Support
vivo88 provides multiple channels through which players can access responsible gaming support. All options below are confidential and available at no cost.
Connect instantly with our Indonesian-speaking support team via the live chat feature on the vivo88 platform. Available 24 hours a day, 7 days a week, including all Indonesian public holidays.
Send a detailed message to our dedicated responsible gaming team at [email protected]. We acknowledge all responsible gaming emails within 2 hours and provide a full response within 24 hours.
Access deposit limits, loss limits, session timers, reality checks, and cool-off periods directly from your account settings at any time — no need to contact support to activate them.
To activate a self-exclusion of 6 months or longer, email [email protected] with the subject "Self-Exclusion Request". Your account will be fully suspended within 24 hours of your request being confirmed.
If you have questions about our responsible gaming tools, want to understand your rights as a player, or simply need to talk to someone, vivo88 is here. Explore our FAQ for quick answers, or review our full Terms & Conditions for the complete picture.